Community Manager

Job Overview

Magic Eden is the #1 NFT marketplace on Solana. Our mission is to be the destination for discovering, trading, and creating NFTs. Magic Eden has been a community-first marketplace since day 1 and strives to be the most customer-centric NFT marketplace.

Magic Eden is a remote first company with competitive benefits and perks; all the roles are open for global talent.

Community Manager Roles and Responsibilities:

Social channels management (Twitter, Discord)

• Twitter: We are looking for someone who will wake up and go to bed thinking about how to grow engagement on Twitter. They should be well-versed in the latest news / trends regarding NFTs, crypto, and DeFi. This individual should have practice scaling a social media account from scratch. They will be responsible for tweeting, scheduling and facilitating Twitter Spaces, and forging partnerships with thought leaders in the space to drive recognition of Magic Eden among collectors and creators.

• Discord: We have a community 11K strong and are looking for someone to grow community loyalty. They will be responsible for tasks including collecting feedback, soliciting product improvement ideas, generating excitement about Launchpad / Mint Authority drops, sharing news, stimulating conversation about collections on our marketplace, and curating private events and hangouts.

Social listening

• Across both channels, this individual will be the point of contact to monitor and report on social sentiment on a daily basis. Tasks may include: competitor analysis, proactively identifying collections to list, surfacing relevant news / trends to the team, escalating potential crises, and sharing major complaints that warrant response.

• This individual will not be the point of contact for responding to individual customer complaints/inquiries, but will liaise with mods and cluster them into trends for the team to understand.

Performance measurement & management

• Set goals for both Twitter and Discord. Track program performance goals through data measurement tools and dashboards, focusing on engagement

• Implement new technologies across Twitter and Discord to improve performance

The ideal candidate should embody the following characteristics:

Existing community management experience

• Practice scaling Twitter and/or Discord communities with significant follower bases (100K+)

• Consistency in responding to messages quickly and comprehensively

• An attitude of openness and inclusion–Magic Eden seeks to build community with people across all backgrounds (country, race, gender, religion, etc)

• A global mindset–ideally someone who has either worked internationally or had experience managing a global community

Crypto / NFT expertise

• Knowledge and passion for NFTs, with preference for Solana NFT knowledge

• A strong voice that is casual enough to resonate with the culture of NFT / crypto while still exuding professionalism

Entrepreneurialism

• Strong written and verbal communication skills

• Entrepreneurial mindset and ability to operate autonomously in an unstructured start-up environment

Data analytics chops

• Ability to maneuver social media tools to glean trends, statistics, and insights

• Experience presenting data-driven community insights to team members

Magic Eden Offers

• Competitive compensation and profit-sharing equity

• Unlimited PTO

• Comprehensive health plans

• Wellness and work from home allowance